Len’s RV (a subsidiary of the Leisure Days RV Group) in Brighton, Ontario is looking for an experienced Retail Parts Advisor. Come join our fast-paced, enthusiastic team! This position puts you right in the centre of the action. We’re looking for an energetic, upbeat, enthusiastic People Person. Do you rise to a challenge? Are you tenacious? Then this is the job for you!
Leisure Days RV Group is the 4th largest RV dealership group in North America, and the largest RV Group in Canada with over 36 dealerships in 4 provinces - British Columbia, Ontario, Nova Scotia, and New Brunswick.
Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. The Leisure Days Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.
Reports To: Service, Warranty & Parts Manager
Compensation: $18 - $21/hour
Overview:
The Parts Advisor is the first point of contact for customers entering the store. The ideal candidate will have at least one (1) year of Dealership or Auto Parts Store Counter Sales Experience. The Parts Advisor will interact with customers and technicians about their parts needs and fulfillment. Our Parts Department is very busy, and we need talented people to sell RV parts, via phone, email and personal interaction. We offer generous pay in addition to a professional work environment and a supportive Management team.
This is a Full-Time, Permanent, Seasonal Position.
Season: April to November
Hours: Tuesday to Saturday 9:00 – 5:00
This position requires the successful applicant to work every Saturday in season
Key Responsibilities & Accountabilities:
Assist in retail customer purchases.
Knowledge of the location of all parts and basic knowledge of uses and installation techniques.
Ensure customer satisfaction through efficient and timely processing of parts orders by checking parts availability, status and ETA.
Verify prices and enter orders into computer.
Control shipping and receiving of parts and accessories.
Inventory control; including replenishment, stocking, cycle counting, and physical inventory preparation.
Analyze customer requests for parts; provide parts information and prices from service manuals, reference materials and computer.
Ability to provide substitute parts information for obsolete/upgraded parts based on experience and outstanding orders.
Responsible for following up on back orders by checking with other parts personnel and sources to determine status of orders and provide answers to customers.
Establish a good relationship with distributors, dealers, service centers and consumers in order to notify them of parts availability and shipment dates determined by tracking orders and/or invoices through the computer system.
Create displays; sales promotions and signage. Organize and maintain the retail space as a clean and safe environment.
Some light janitorial duties to maintain cleanliness within the store.
Essential Skills & Qualifications:
Previous Retail experience a must ! Ideally in a Dealership or Auto Parts Retail Store.
RV experience and/or general knowledge of RV systems.
Self-Starter with a high level of initiative and ability to work in a team.
Excellent telephone manner and customer service skills.
Basic MS Office knowledge; computer software, internet proficiency, and general mathematic skills.
Education: SSGD or above
G Drivers License – required.
Must be able to lift up to 75 lbs.
Must be able to provide professional references.
Applications will be accepted via email only. Please forward your resume and include a cover letter, indicating how your skillset will align with our needs.
All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, genetic information, or any other criteria protected by governing law.
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
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