Membership Sales & Services Supervisor

Accepting applications
Closing Date
Company Name
YMCA of Central East Ontario

Why work for our charity?

The YMCA of Central East Ontario is a leading charity committed to strengthening the community through youth development, healthy living and social responsibility. We are guided by values that influence our actions and the decisions we make: Caring, Honesty, Respect, Responsibility and Inclusiveness. The YMCA provides our employees with meaningful jobs and the opportunity to make a difference in the lives of individuals and the health of our communities. Our vision of Strong Kids, Healthy Families, Inclusive Communities helps guide our work and strategic priorities.

The YMCA of Central East Ontario is at an exciting point of transformation. We are seeking a strategic thinking, innovative, organized and passionate person to join our team and help to continue to bring our vision to life.

About the position:

The Supervisor of Membership Services is responsible for the recruitment, orientation and introduction of new members and the corresponding supporting services. The key responsibilities include the supervision of the Membership Service area ensuring the delivery of high quality service. Supervisory responsibilities include all membership registration and program sign-up; provide leadership to Membership Service and retention initiatives that support the 7 Steps to Selling and MGI.

  • Lead Trainer of ActiveNet software for the association in Belleville
  • Ensure sound supervision of the Membership Service areas in Belleville
  • Hiring, training and supervising the Membership Service employees and volunteers
  • Ensure the highest level of customer service and retention strategies are implemented with on-going training sessions that support MGI
  • Manage Membership information systems – front end membership lead (i.e. day to day problem solving, overseeing operator input and results, ensure programs are loaded prior to each session, employee training)
  • Assists in the production of the branches program brochures and other related promotional material
  • Manages the Membership Assistance program
  • Manages Contra, Insurance, group and special membership arrangements
  • Manage refund/cancellation requests
  • Develop and manage budget pertaining to membership revenue and Membership Service expenses
  • Review cashouts and take deposits to the Bank

Qualifications, Knowledge and Skill Requirements:

  • University/College degree in a related field
  • A minimum of 5 years in the customer service and sales industry
  • Program development experience
  • Sales and customer service experience
  • Program and budget management experience
  • Leadership development experience
  • Previous experience with supervision of staff

Working Conditions:

  • Variable hours required (includes some evenings and weekends)
  • Multiple time and task pressures
  • May include out of town meetings, training, travel and work
  • Requirement of Standard First Aid and CPR
  • Satisfactory vulnerable sector check
  • Access to a reliable vehicle with current Driver’s Licence

Reporting Relationship:

Reports to the General Manager, Belleville Branch

Direct Reports: Full and Part Time Membership Employees at the Belleville Branch

We appreciate your interest in a career opportunity with the YMCA of Central East Ontario. Please note that with the high amount of applicants, only those selected for an interview will be contacted.

The YMCA of Central East Ontario is committed to an environment that is barrier free; if you require accommodation during the hiring process, please inform us in advance so that we can arrange reasonable and appropriate accommodation. The YMCA of Central East Ontario values the diversity of people and communities and is committed to excellence and inclusion in our Association.

Job Types: Permanent, Full-time


  • Company pension
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site childcare
  • On-site gym
  • On-site parking
  • Paid time off
  • Store discount
  • Vision care


  • Day shift
  • Evening shift
  • Monday to Friday
  • Morning shift
  • Weekends as needed
Position Available
Full time
3-6 years
Job Category


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