Overview:
We are seeking a Front Desk Treatment Coordinator to join our team. The ideal candidate will have a strong background in customer service, dental knowledge and the urge to grow with a patient experience - based office focusing on culture and work-life balance.
Responsibilities:
- Excite patients upon checking in about spending time with us
- Operate the phone and text lines to pleasantly communicate with patients
- Help patients understand their insurance and educate them on comprehensive dentistry
- Oversee front desk operations and ensure a smooth workflow
- Offer support to the team when needed within your scope of abilities
- Bringing a Can-Do attitude to work and the team
Skills:
The ideal candidate should possess the following skills:
- Able to seek help when they need support
- Experience with being solutions oriented when helping patients while understanding their needs
- Having dental knowledge on both the front desk and clinical setting is an asset
- Strong customer service skills
- Previous experience working at the front desk
- Strong administrative skills
If you are a detail-oriented individual with excellent organizational skills and a passion for providing exceptional customer service, we encourage you to apply for this role!
We are open to training someone already in the dental field as a CDA who wants to transition to the front desk, or have someone cross-trained in the office. To support a strong culture and good work/life balance, the majority of our staff our able to support clinically and administratively. We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: $23.00-$27.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- On-site parking
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
- English (required)
Work Location: In person
Expected start date: 2024-04-15