Dispatcher
Duties & Responsibilities:
1) Answers incoming telephone calls, determines purpose of calls, and forward calls to appropriate personnel or department.
2) Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
3) Schedule inspections with customers and assign the appropriate technician to the job.
4) Update all technician calendars as bookings are made or changed, informing technicians of any changes through telephone.
5) Processing reports: downloading reports to the computer, reviewing them for any spelling mistakes, updating or filling in any missing information, upload to customer management system and either emailing or printing off reports to be sent to the customer.
6) Following-up on reports with customers and within Trinity if there are deficiencies or if the report has failed.
7) Review previous day’s events on the calendar and adjust them accordingly, reschedule appointments if necessary.
8) Updating the customer management system to ensure all information is up to date and the inspection is set for the next year.
9) Order parts for technicians and ensure the storage room properly stocked.
10) Communicate with technicians through email or telephone about bookings, reports, part ordering.
11) Perform other clerical duties such as filing, photocopying, faxing, printing, creating memos etc.
Job Types: Full-time, Permanent
Salary: From $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- Casual dress
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Morning shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Trenton, ON K8V 6H8: reliably commute or plan to relocate before starting work (required)
Experience:
- dispatching: 2 years (preferred)
Work Location: In person