Crisis Worker

Accepting applications
Closing Date
Company Name
Addiction & Mental Health Services - KFLA

We are seeking Crisis Workers who are enthusiastic and passionate about opportunities to work with individuals in the community. Our Crisis Workers are key members of many frontline teams, including Street Outreach. This role contributes to the support of our clients in providing invaluable services to individuals with addictions and/or mental health concerns within the Kingston, Frontenac, Lennox and Addington (KFLA) communities.

While this is contract, anyone hired into a temporary role with the agency is able to apply as an Internal candidate for other positions. There are many opportunities to grow your career across a broad spectrum of positions within the Addiction and Mental Health field. All of our vacancies are first posted internally, giving existing staff the opportunity to be considered first. This includes our permanent positions that seldom are posted externally, due to high levels of internal interest.

In addition to the fulfilling sense of giving back to the community, AMHS-KFLA also offers a competitive benefit package to permanent full-time staff which includes the following:

· Extended Healthcare and Dental Benefits

· Basic Life and AD&D Insurance, with optional added levels of coverage

· Dependent Life (dependents/spouse covered at no additional cost)

· Enrolment in the Healthcare of Ontario Pension Plan (HOOPP)

· Paid time off entitlements (sick time, vacation, wellness leave, family/personal leave)

Job Summary:

The Crisis Street Outreach Worker functions as a member of the inter-professional crisis services team providing mobile response and outreach to individuals and the community. The Crisis Street Outreach Worker provides effective crisis intervention, de-escalation and stabilization to individuals experiencing a mental health and/or addiction crisis. The Crisis Worker provides rapid triage, assessment, intervention, resolution, short term supportive counselling, acute case management and referral to the place of choice of the individual wherever possible. The Crisis Worker works closely with community partners such as the hospital, social housing, social services and the Napanee BIA to provide effective assessment and support to those in crisis and those who have not been successful engaging in traditional services. The incumbent also participates in assertive outreach, as well as community liaison and collaboration for the purpose of information sharing and program planning. All services are provided in accordance with the mission, vision, values and established protocols of the Agency.

Minimum Qualifications:

  • Three years relevant experience providing services to individuals who live with a serious mental illness and/or addictions issue, preferably in a community setting.
  • University Degree in a health care discipline.
  • Applied Suicide Intervention Skills Training an asset.
  • Crisis Prevention Intervention Training an asset.
  • Certification in First Aid and CPR an asset.
  • French Language proficiency considered an asset.

Knowledge, Skills and Abilities:

  • Knowledge of and ability to apply discipline specific principles and practices to individuals who live with a serious mental illness and/or addiction issue, within a client-centred approach.
  • Demonstrated in-depth knowledge of mental health symptoms, issues, psychotropic medications and associated side effects.
  • Knowledge of and ability to apply recovery principles and harm reduction principles.
  • Knowledge of and the ability to incorporate best practices in crisis intervention techniques.
  • Demonstrated assessment and crisis intervention skills with broad knowledge of emergency mental health and crisis stabilization.
  • Demonstrated advanced clinical reasoning and decision-making skills.
  • Ability to effectively utilize community resources and supports to meet the needs of clients.
  • Ability to work under pressure within a changing environment.
  • Knowledge of the Mental Health Act and other relevant legislation.
  • Excellent communication and interpersonal skills to effectively engage community services and individuals, increasing awareness of services.
  • Well-developed problem-solving, prioritization and conflict resolution skills.
  • Ability to work autonomously as well as collaboratively in a multidisciplinary team environment.
  • Basic proficiency in computer skills; MS Office preferred.
  • Ability to work flexible hours, including evening, night, weekend, on-call and holiday work.
  • Must possess a valid Ontario Driver’s License and have regular access to a reliable vehicle and provide proof of $2,000,000 vehicle insurance. Incumbent may be required to transport clients.
  • Required to provide a satisfactory criminal reference check (CRC) with Vulnerable Sector Screening prior to hire.

Job Types: Contract, Temporary
Contract length: 6 months

Salary: $31.27-$36.33 per hour

Expected hours: 37.5 per week


  • Casual dress
  • Company events
  • Company pension
  • Employee assistance program
  • On-site parking
  • Paid time off

Flexible Language Requirement:

  • French not required


  • 8 hour shift
  • Day shift
  • Evening shift
  • Holidays
  • Monday to Friday
  • Morning shift
  • Weekends as needed

Work Location: In person


Position Available
1-3 years
Job Category
Health Care


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