Clinical Care Manager

Job Summary

The Clinical Care Manager reports to the Executive Director and is responsible for ensuring the provision of excellent care and support to residents of the Hospice Quinte Care Centre and their families and caregivers. The Clinical Care Manager leads the clinical team, comprised of RPNs and PSWs, and is tasked with looking after the day-to-day clinical operations of the Hospice Quinte Care Centre. This position is accountable for coordinating a high-quality clinical care service that complies with relevant government legislations, policies, and standards, and reflects Hospice Quinte’s patient centered approach, vision and strategic direction. The Clinical Care Manager will promote and deliver excellent patient care with effective management and leadership of high performing teams to develop a culture of safety, excellence and participatory care as evidenced by meeting or exceeding operational and quality metrics. The Clinical Care Manager will also work collaboratively with community service providers and Hospice Quinte’s Community Hospice Manager to ensure smooth transitions in care and contributions to interdisciplinary practice. The Clinical Care Manager is the clinical resource lead for the clinical team.

Key Responsibilities

The statements below reflect the general details considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all work requirements that may be inherent in the job. Other duties may be assigned as required.

Under the direction, and in cooperation and consultation with the Executive Director perform the following:

Clinical, Resident, and Family care

Provide direct clinical care as required
Ensure policies, procedures, protocols and training are in place and ensure staff are adhering to standards
Create and support a culture of shared leadership and mentoring that promotes client-centered approaches to decision-making and provision of evidenced based and quality hospice palliative care services in the hospice residence and community hospice programs
In collaboration with appropriate staff and partners and using predetermined validated tools and criteria, decide who will be offered admission
Maintain the admissions wait list and referral information and if necessary assist in discharge planning for clients whose health improves after admission to Hospice
Implement and monitor and act on medication reconciliation, administration and control and safekeeping of medications (including narcotics) and medication errors and acting on medication errors and incident reports
Implement and monitor best practice in clinical care such as palliative pain and symptom management, falls prevention, wound management
Manage any complaints that cannot be resolved by frontline staff
Be available for clinical consultation
Take a leadership role in clinical communication, including the facilitation of bedside rounds
Ensure program objectives are met
Identify and monitor quality indicators and service delivery
Ensure operational efficiency and cost-effectiveness
Devise remedial actions for any identified issues and conduct crisis management when necessary
Regularly advise Executive Director on performance indicators and any emerging issues

Health and Safety

Ensure that direct reports are aware of and adhere to all current and relevant legislation such as Occupational Health and Safety, Accessibility Act, and any others relevant to Hospice Quinte’s operations
In partnership with management team, oversee and maintain health and safety policies and procedures
In partnership with the management team, demonstrate the importance of health and safety in the workplace through daily monitoring of the environment and with respect to workplace injuries and return to work plans as set out by Occupational Health and Safety legislation.
Participate in health and safety training and apply this knowledge in the workplace
Implement and maintain provincial infection control standards including laundry and housekeeping.
Lead infection and prevention control standards such as additional precautions and outbreak management

Supervisory Duties

Supervise and direct the work of the clinical staff including Registered Practical Nurses and Personal Support Workers
Continuously monitor and evaluate employee performance and identify areas of improvement
Scheduling staff and ensuring appropriate staffing levels
Ensure regulated staff maintain their registration with the appropriate college and have the necessary qualifications
Delegate tasks to ensure proper workflow
Address any concerns or issues identified by team members
Provide training and orientation to new team members
Chart auditing

Organizational Responsibilities

Participate and contribute to encourage and support activities which promote effective team functioning throughout Hospice Quinte
Participate in assigned Hospice Quinte activities, events, and committees
Interdisciplinary consultation with external care partners and include ongoing communication with Home and Community Care Support Services, Quinte Health and contracted pharmacies to ensure positive working relationships and good work flow.
Demonstrate appropriate boundaries with staff, volunteers, clients, and members of the community
Attend meetings, conferences, and training as required

Working Conditions

37.5 -hour work week with the flexibility to work some weekends and evenings, for which time off in lieu will be given with the approval of the Executive Director
May include on-call obligations to the hospice residence
Work location is at Hospice Quinte’s Stan Klemencic Care Centre
Position starts with 4 weeks of vacation each fiscal year
Position has 10 available sick leave days each fiscal year
Health benefits and RRSP match available after 3 months