Facilitation & Retention Specialist

POSITION SUMMARY
The incumbent will provide support to clients through workshop facilitation, job applications, on-site job coaching, onboarding, and retention services. This position is offered as a 1 year-contract with the possibility of becoming a permanent role.

ROLES AND RESPONSIBILITIES

• Collaborate with team to identify job seekers’ attributes and skills, develop strategies to increase employability and meet client employment goals.
• Provide support to individuals in navigating program components such as use of computer equipment and assistive devices, and accessing community service information.
• Facilitate workshops one-on-one or in a group setting, conduct mock interviews and provide feedback to client and Employment Coordinator.
• Create and update resumes, cover letters, and employment applications.
• Collect follow-up information and provide retention supports as needed.
• Support job seekers during the recruitment process including coaching for specific job opportunities and when appropriate, offer inperson support during job interviews.
• Perform follow-ups at specified intervals for active and closed clients, ensuring data and information is entered/tracked in a timely manner.
• Provide support with workplace accommodation requirements.
• Assist with developing and implementing workplace retention strategies.
• Accurately enter data including case notes into internal/external databases, submit required documentation (including paystubs).
• Provide job coaching (on-the-job client support through their orientation process and review of training materials, safety protocols, job duties, and company policies/procedures) as needed.
• Develop detailed task analysis’ and provide instruction to client to learn job duties and develop appropriate work behaviours on a oneon-one basis.
• Provide training to increase mobility options within the city.
• Liaise between the placement employer, META staff, and program participant.
• Market and promote agency through participation in job fairs, speaking engagements, special projects and professional and/or business associations.
• Other duties as assigned by the Program Supervisor.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS

• Completion of post-secondary education in social services/employment/career counselling or related discipline.
• Minimum 2 years’ related experience supporting persons with disabilities and/or complex barriers to employment.
• Competent understanding of federal, provincial and municipal employment related programs and services, legislation, eligibility and guidelines.
• Familiarity with community social services networks and knowledge of Ontario income support programs.
• High level of computer proficiency in MS Office Suite (PowerPoint, Outlook, Word, Excel) and effective research skills.
• Previous experience using databases; experience using CAMS would be considered an asset.
• Client-focused with strong interpersonal skills which motivate and encourage others.
• Ability to negotiate, problem solve and effectively work under pressure.
• Must be willing to travel to various locations for work.
• Valid Ontario drivers’ licence, up-to-date vehicle insurance and reliable transportation is essential.
• Must be resourceful, organized, and efficient, with well-developed time management skills.
• Works well both independently and collaboratively, as part of a team.
• Comfortable speaking in group settings and able to organize and facilitate workshops/training sessions.
• Current and clear criminal record check, including vulnerable sector screening.

ADDITIONAL NOTES

• Travel outside the office will be necessary.
• May require non-standard working hours (evenings & weekends).
• Must have the ability to work from home as needed.

META Employment Services is an Equal Opportunity Employer, committed to fostering an inclusive, equitable, and accessible environment where all employees feel valued, respected, and supported. If you require any accommodations during the recruitment process, please let us know by calling (613) 966-9069 or by emailing [email protected].