Customer Service

Trenton Home Hardware is looking to hire Customer Service Staff.

Competitive Wages

**Must apply in store with resume. Resumes submitted through indeed only will not be reviewed. Thank you**

DUTIES / RESPONSIBILITIES:

• Assist customers in locating merchandising in store, on homehardware.com, as well as processing special orders.
• Determine customer’s needs by asking open-ended questions.
• Communicate product knowledge to the customer as appropriate.
• Assist customers in locating and comparing merchandise.
• Assist customers with finding all items needed to complete their project.
• Process special orders for non-stock or out of stock items.
• Assist customers with carrying out large items.
• Follow procedures and maintain standards according to store policy in the following areas: loss prevention, receiving and pricing goods, merchandise handling and presentation, housekeeping, reordering merchandise, restocking shelves and handling cash.
• Advise the designated manager of shortages, damaged goods, back-orders etc.
• Change prices on merchandise, bins, displays, etc. as necessary.
• Build special displays and signage for sales, promotions and other special events.
• Remove sales and promotional displays, prices etc. and rearrange stock following promotional events.
• Always take appropriate safety precautions when cutting pipe, glass, wire mesh, making keys etc., and make an effort to minimize waste.
• Help unload incoming trucks.
• Check incoming merchandise against invoices to spot shortages, damaged goods, back-orders, etc.
• Keep stock in storage area neat, clean, and orderly.
• Participate in regular cycle counting, and assist in taking annual inventory counts.
• Reorder merchandise according to stores buying procedures.
• Attend store meetings, training sessions, etc. as required.
• Work on special projects as assigned by department manager.
• Work on additional duties and assignments as assigned by management.
• Work in a safe manner in accordance to provincial and federal safety legislation, as well as use of good common sense.
• Report any potential hazards and unsafe behavior to management in order to have the situation corrected.

QUALIFICATIONS:

• Ability to work a flexible schedule including weekends, evenings and holidays.
• Friendly and helpful attitude toward customers.
• Excellent communication skills.
• High School graduation or equivalent.
• Willingness to learn.
• Good mathematical skills as well as computer skills.
• Prior retail experience beneficial.
• Creative abilities for making attractive in-store displays.
• Willingness to continually develop professional skills and knowledge base.
• Ability to work co-operatively in a team atmosphere.

Job Types: Full-time, Permanent

Pay: $17.50-$22.00 per hour

Expected hours: 38 – 42 per week

Benefits:

• On-site parking

Work Location: In person