Order Desk Administrator

BUILD YOUR IDEAL CAREER WHILE HELPING US BUILD A SAFER WORLD

Who We Are

SafeStart is a family-run workplace safety training company that was founded in 1975 as Electrolab Limited. We are leaders in Human Factors Management, with our primary mission being the reduction of preventable death and injury, both on and off the job. Accidental injuries and death are a worldwide epidemic. A preventable-injury-related death occurs every three minutes. Over the last 15 years, more than 2.5 million people have gone through the SafeStart training program. Dedicated to making human factors more understandable, SafeStart makes safety training more personal, and gives organizations around the world a more engaging and practical approach to keeping people safe. We are a global company with our head office in Belleville, Ontario, Canada.

Who We Are to You

At SafeStart we are OneTeam. We work hard to be inclusive; we embrace diversity and encourage everyone at SafeStart to be their authentic selves. We embody the Big Picture (namely our mission/vision/values). We hire for individual expertise and share knowledge to create new products and services that fit our customers’ needs. We actively seek opportunities to encourage organizational learning. We have a collaborative work environment with an open-door policy at all levels of the company. We care about our impact and the efficacy of our solutions. And we offer a positive, fun, casual work environment with flexible work hours and family-friendly benefits (things like profit sharing/bonuses, health/dental benefits and company leadership that insists on a healthy work-life balance) to all of our employees.

Who You Are

At SafeStart, we count on meticulously accurate and insightful data to drive our solutions. We are currently looking for a highly organized, personable and detail-driven professional to join us in our mission. The best fit will have previous experience working in data entry, as well as performing administrative duties and providing support to employees at all levels of an organization. In this key role, you’ll help maintain an environment and culture that allows us to deliver exceptional service to our external clients by supporting the sales team through every step of the order process.

The Order Desk Administrator is responsible for ensuring the successful fulfillment of client orders and related documentation by supporting the sales team with the efficient and accurate completion of requests in the Order Desk queue.

The successful candidate may also want to invest in a cape since we measure our success by the number of lives saved—it’s very empowering.

A Day in the Life of an Order Desk Administrator

• Gather and input data into databases, and verify accuracy of valuable company information
• Understand specific client needs by investigating with the sales team
• Use the CRM to accurately process complex client orders at all stages of the process
• Review data for missing information, errors or redundancies, make corrections as appropriate
• Professionally interact with sales, peers in operations, other staff and clients on an ongoing basis
• General office administration duties

Need to Haves

• High school diploma or equivalent
• Ability to multitask and manage time wisely
• Excellent written and verbal communication skillsOutstanding attention to detail and the ability to foresee, resolve and escalate issues
• Proficient in Microsoft Office, spreadsheets, and online forms
• Ability to maintain confidential information

Nice to Haves

• College diploma
• Experience with Salesforce CRM

Just the Facts

• Full-time, permanent
• In-office role, Monday-Friday 8:00am-4:30pm
• Join an amazing culture of passionate and supportive colleagues who prioritize having fun alongside achieving results.

RGIF = Every day TGIF

• RESPECT
• GROWTH
• INNOVATION
• FUN

SafeStart welcomes and encourages applications from people with disabilities.

Accommodations available on request for all aspects of the selection process.

Your resume will be reviewed by a human being – no AI is used. The only automated process used during the recruitment process is Indeed’s screening questions.

Job Types: Full-time, Permanent

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement

Ability to commute/relocate:

• Belleville, ON K8N 0A3: reliably commute or plan to relocate before starting work (required)

Work Location: In person