Patient Registration Clerk

Union: SEIU
Salary: $30.56 – $31.90/Hour
Job Title: Patient Registration Clerk
Job Status: Casual
Department: PATIENT REGISTRATION
Site: Multi-site
Home Site: Belleville General Hospital
Secondary Site: Trenton Memorial Hospital
Job Category: Administrate & Clerical Careers
Number of Positions: 3
Hours: 8 or 12 hour days, evenings and nights, including weekends and statutory holidays. Hours and shifts are subject to change with notice based on the needs of the organization.
Salary: $30.56 – $31.90/Hour

Position Summary
Process the registration of patients admitted to or treated in either an inpatient bed, emergency room, day surgery, endoscopy suite, or emergency managed clinic in an expedient, professional and courteous manner. Ensure all supporting electronic and hard copy documentation is complete and correct.

Required
• Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
• Must have demonstrated typing and other basic clerical skills including computer/word processing, e-mail and faxing experience.
• Medical Terminology course completed through a recognized college.
• For internal candidates, disciplinary and attendance records will be considered.

Duties
• Registers patients visiting Emergency and Out-patients, including Same Day Surgery, Diagnostic Imaging, Lab and clinics.
• Process repatriated patients to and from Quinte Health.
• Arrange for non-urgent patient transfers.
• Processes and completes required forms for all admissions, transfers, births and deaths.
• Arranges for bookings of various clinics.
• Arranges consult appointments as required.
• Takes payments, issues receipts and reconciles cash.
• Directs patients and visitors to nursing units and other departments.
• Scans hardcopy patient documents into Hospital Information System.
• Manages mail out and distribution of hardcopy documents.
• Answers phone and manages calls regarding Patient Registration concerns, forwards calls as required.
• Acquires Preferred Accommodation signatures from Inpatients and their families and records in Hospital Information System.
• Provides remote registration support for Q7 and other sites as necessary.
• Participates in improvement initiatives.
• Assists in the orientation of new staff when required.
• Performs other duties as assigned.
• Maintains patient privacy and confidentiality at all times.
At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most.

Quinte Health’s four hospitals are the heart of our communities, delivering exceptional care close to home. As one unified team, we’re passionate about improving lives and expanding access to high-quality healthcare. Our staff, physicians, and volunteers don’t just work here—we live, grow, and thrive here. If you’re compassionate and driven, we have exciting opportunities across our hospitals. Join us and make a real impact!

Physical Demands Analysis
Strength
• Required Rarely – lifting average 5-10 pounds’ maximum 15 pounds, carrying, pushing/pulling
Mobility
• Required Often – prolonged sitting
• Required Occasionally – standing and walking on hard surfaces, bending/stooping
Dexterity
• Required Often – prolonged fine finger movements
• Required Frequently – gripping/grasping, eye/hand coordination
• Required Briefly – reaching with both hands

Equal Opportunity 

We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or [email protected] for assistance.