Shift Manager

Shift Manager

NOW SERVING GREAT JOBS AT OUR LOCATION IN NAPANEE

Full-Time positions available, including full training and benefits.

Make Your Way at Burger King

We are Bursting with Opportunities!

Full-Time positions available, including full training and benefits.

About the Role:

Reporting to the Restaurant General Manager (RGM), the hourly Shift Manager plays a key role in ensuring the smooth operation of our restaurant during scheduled shifts. They support both the RGM and Manager in Training (MIT) by directly assisting with the oversight of a team of Team Members while on shift, driving strong shift execution, operational performance, and key results in sales, profitability, and team effectiveness.

The Shift Manager leads their shifts by example, upholds standards in food quality and cleanliness, and helps create a positive and supportive work environment.

Why us, you ask?

• Health & safety measures
• Health benefits*
• Flexible working hours
• Paid on-the-job training
• Growth opportunities
• Meal discounts
• Free uniform shirt and hat
• Above all else, a respectful, supportive workplace where fun is part of the job
• *Conditions apply.

What You’ll Do:

• Ensure that food charts, recipes, and preparation procedures are followed.
• Maintain proper storage, labeling, and rotation of supplies to ensure freshness and quality.
• Uphold all sanitary procedures and ensure the restaurant interior and exterior meet company cleanliness standards.
• Complete opening and closing procedures during assigned shifts.
• Monitor team performance and adjust positions to maintain speed, quality, and guest satisfaction.
• Handle inventory tasks such as counting and receiving supplies; report discrepancies promptly and ensure stocks are maintained at appropriate levels.
• Ensure accurate cash handling, deposits, and shift financial records, including waste, refunds, and petty cash reports.
• Resolve guest concerns politely, courteously, and efficiently.
• Assign tasks, provide feedback, and motivate team members during the shift to maintain a positive work environment.
• Support training of crew members on food safety, procedures, and daily routines.
• Maintain a safe, clean and audit-ready environment at all times and ensure health and safety directives are known and respected.
• Step into crew roles when needed to keep operations running smoothly and assist during employee breaks.
• Support execution of promotions and limited-time offers (LTOs) and ensure compliance with brand standards.
• Lead by example, modeling a positive attitude, clear communication, and delivering a great guest experience.

What You’ll Bring:

• Minimum 1 year of supervisory experience in a quick service restaurant (QSR) environment
• High school diploma or equivalent.
• Strong communication and interpersonal skills; able to interact with customers and coworkers in a friendly, enthusiastic manner.
• Excellent organizational and time management abilities.
• Ability to remain calm and composed in a fast-paced environment.
• Basic math skills and proficiency in cash handling.
• Physical ability to bend, twist, and stand for extended periods to perform job functions.
• Experience in customer service and resolving guest concerns.
• Ability to assist with shift operations, ensure adherence to company standards, and assist with inventory management.
• Flexible availability to work: days, evenings, weekends, and holidays as needed.

Work Environment:

• Primarily an indoor environment with occasional outdoor tasks.
• Occasionally lift, move, carry, and stack cartons up to 50 pounds from various heights.
• Experience frequent exposure to fluctuating temperatures in areas such as coolers, freezers, and cooking sections.
• Involves standing and walking for extended periods throughout the shift without frequent rest periods.
• Frequent movements such as bending, wiping, sweeping, mopping, wrapping, and squeezing.
• Regularly reaching overhead, forward, and underneath shelves, counters, tables, and kitchen equipment.
• Frequent squatting or stooping to access items on low shelves or the floor.
• Occasional use of stools or ladders to reach items stored on higher shelves.
• Plays a vital role in delivering excellent customer service and preparing our signature subs.

Diversity. Inclusion. Our restaurant guests come from all walks of life, and so do we. Creating an environment where everyone, from any background, can do their best work is at the heart of who we are.

Redberry is an equal opportunity employer committed to creating an inclusive and accessible workplace. Accommodation is available upon request throughout the recruitment process and employment. We welcome applications from all qualified candidates.

About Redberry Restaurants:

Founded in 2005, Redberry is one of Canada’s largest QSR restaurant Franchisees. Redberry owns and operates 220-plus restaurants across the country under the BURGER KING®, Taco Bell, and Jersey Mike’s Subs brands. With signed agreements to build many more, Redberry is one of Canada’s fastest-growing restaurant companies. Culturally, we have created an environment where our partners, brands, and team members can achieve the best versions of themselves. We pride ourselves on being architects of a different kind of restaurant company. Learn more at www.redberry.ca.

Disclaimers:

This posting is for an existing vacancy within our organization. Redberry does not use AI to screen or select applicants.

*conditions apply

Job Type: Full-time

Pay: $19.60 per hour

Benefits:

• Extended health care

Ability to commute/relocate:

• Greater Napanee, ON K7R 1P8: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This is a full time position are you legally allowed and willing to work 35-40 hrs per week?
• This role is for Shift Managers with open availability that can fill in shifts where needed. Do you have open availability?

Experience:

• Supervising: 1 year (required)
• Restaurant: 3 years (required)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person