Bay View Home Hardware
Sales Associate (Full-Time)
Location: Bay View Home Hardware, 475 Bridge St E, Belleville, ON
Hours: Approximately 32–40 hours per week
Schedule: Must be available during all store hours, including weekends (non-negotiable)
Pay: $18.00 – $20.00 per hour, based on experience
Job Summary
We’re seeking an experienced Sales Associate to join our hardware retail team. This role is ideal for someone with a strong customer service background who can confidently qualify customer needs, recommend solutions, and suggest related or value-added products. You’ll play a key role in supporting both customers and day-to-day store operations in a hands-on, team-oriented environment.
This is a full-time position, scheduled approximately 32–40 hours per week, with shifts during regular operating hours.
Key Responsibilities
- Deliver knowledgeable, friendly, and efficient customer service
- Qualify customer needs using open-ended questions and active listening
- Recommend products and suggest related or value-added items to complete customer projects
- Assist customers in locating, comparing, and selecting merchandise in store, online, and by phone
- Process transactions accurately using a retail POS system
- Handle special orders and follow up on non-stock or out-of-stock items
- Assist with loading and transporting large or heavy items
- Support merchandising, pricing updates, displays, and promotional signage
- Receive, unload, and stock incoming merchandise
- Maintain a clean, organized, and safe sales floor and stockroom
- Participate in cycle counts and annual inventory
- Follow all safety procedures, loss prevention policies, and store standards
- Support additional departments and complete other duties as assigned by Manager.
Required Qualifications
- Availability to work weekends (non-negotiable) and all regular store hours: Mon–Fri: 8:30 a.m. – 6:00 p.m, Saturday: 9:00 a.m. – 5:00 p.m, and Sunday: 10:00 a.m. – 4:00 p.m.
- Experience in a customer service or sales role using a retail POS system
- Prior retail experience
- Strong communication skills and customer-first mindset
- Ability to lift up to 50 lbs
- Ability to stand for extended periods while wearing steel-toed footwear
- High School diploma or equivalent
- Reliable transportation and dependable attendance, with the ability to commute to our Belleville, ON location
Preferred Qualifications
- Experience in a hardware, building supply, or home improvement environment
- Product knowledge in plumbing, electrical, tools, and/or paint
- Previous fork truck certification and experience
- Experience suggesting add-on or complementary products
- Comfort assisting customers with project-based purchasing
Why You’ll Love Working Here
- Benefits offered after 6 months, including vision, dental, extended health care, and life insurance
- Unbeatable employee store discount on products you’ll actually use
- A tight-knit, community-focused workplace where your experience is valued
- Opportunities to expand your product knowledge and grow within the company
Reporting Relationship
- Reports to the Store Manager.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Job Types: Full-time, Permanent
Pay: $18.00-$20.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Dental care
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Belleville, ON K8N 1P9: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Do you have full availability for store operating hours, including weekends?
Experience:
- customer service: 1 year (required)
- retail hardware: 1 year (preferred)
Work Location: In person