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Tier 2 Technician

  • Full-Time
  • Brighton
  • February 28, 2026

Website Attitude IT

Keeping Your Technology on Course

As a Tier 2 Technical Support Specialist, you’ll handle escalated support issues, work closely with Tier 1 technicians, and support clients with more complex technical challenges. You’ll be a key part of keeping our clients productive, secure, and confident in their technology.

This role is ideal for someone who has solid hands-on experience and wants to continue developing their technical and client-facing skills.

What You’ll Be Responsible For

Resolving escalated technical issues from Tier 1 support
Troubleshooting desktop, laptop, and user issues in Windows environments
Supporting Microsoft 365, including email, accounts, and permissions
Assisting with hardware setup, replacements, and lifecycle tasks
Supporting basic network and connectivity issues
Documenting issues, resolutions, and procedures clearly
Working directly with clients in a professional, friendly manner
Assisting with onboarding, offboarding, and system changes
Escalating issues appropriately when needed
What We’re Looking For

2–4+ years of hands-on IT support experience
Comfortable supporting Windows-based systems
Experience with Microsoft 365 environments
Strong troubleshooting and problem-solving skills
Clear communication skills — both written and verbal
Ability to manage multiple tasks and priorities
A team-first mindset and willingness to help others
Nice to Have (Not Required)

Experience working for an MSP
Basic networking knowledge (firewalls, switches, Wi-Fi)
Exposure to cybersecurity tools or best practices
Experience supporting small or mid-sized businesses
What We Offer

Competitive compensation based on experience
A supportive, local team environment
Opportunities for growth and advancement
Training and skill development
Exposure to a wide range of client environments
A company culture that values clear and quick communication
Location & Work Style

Based in the Quinte Region
Mix of remote work and on-site client visits
Reliable transportation required for occasional on-site support

You can apply to this job and others using your online resume. Click the link below to submit your online resume and email your application to this employer.

Work in Quinte as a division of The Bay of Quinte Regional Marketing Board is committed to acknowledging, appreciating and understanding the Indigenous peoples’ historic connection to this land and to raising awareness by building relationships in collaboration with Indigenous partners and communities. 

We recognize and acknowledge that we are living and working on the traditional territory of the Wendat, Mississauga, Anishinaabeg and Haudenosaunee which includes the Kenhtè:ke Kanyen’kehá:ka (Mohawks of the Bay of Quinte) with whom we work in direct partnership with. 

This partnership focuses on the common goal of celebrating the region with the Kenhtè:ke Kanyen’kehá:ka who are equal partners within the organization and at the Board of Directors table contributing to the mandate and operations.

This mandate includes listening to, learning from, and collaborating with the Kenhtè:ke Kanyen’kehá:ka and actively incorporating their culture and heritage into the practice of responsible destination marketing and management of the region.

We understand that this land acknowledgement is only a small step towards the larger process of reparations and reconciliation.