Northumberland Office Administrator

Location: 292 Big Apple Drive, Colborne, ON, K0K 1S0
Position Type: Permanent – Full-Time
Reporting: District Manager
Start Date: TBD
Hours: Monday to Friday, 7:30 am to 5:00 pm, occasional overtime as required

About Miller Waste Systems:
Miller Waste Systems Inc. has been in operation since 1961. Miller is a leader in waste management and diversion, providing governments and industries with a wide range of services in the province of Ontario, Nova Scotia, New Brunswick, and Manitoba. Miller has over 50 years’ experience in the waste management sector, and currently operates out of more than 30 locations.

Our people are our number one asset and together we are working towards achieving our vision to be the most trusted, most operationally excellent integrated waste provider in North America. Join us and become a part of the Miller family/team and be a part of something great, where you can make a difference.

Responsibilities:
In the position Office Administrator your responsibilities will include, but not be limited to:

• Answer, screen, and transfer inbound calls; check voicemail and email regularly for messages; correspond and communicate with the county administrator regarding road/route disruptions.
• Greet and assist customers and visitors upon arrival at the office.
• Sort and distribute incoming and outgoing mail, as well as courier packages.
• Address customer concerns and provide appropriate direct support and/or escalate to management as needed.
• Communicate with the Route Supervisors and Management on a daily basis.
• File and maintain all administrative documents; update daily records; perform any other general administrative duties as required (both manual paper and electronic filing system).
• Print and distribute (post) various documents and announcements.
• Coordinate and/or complete some purchasing transactions such as office supplies and other items as requested to support the Northumberland operation.
• Assist the route supervisor with daily data entry responsibilities (payroll and productivity).
• Complete daily payroll and reconciliation reports in Ceridian Dayforce.
• Dispatches commercial drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and speed of response.
• Utilize the TRUX software system to complete daily route closure and review billing reports for accuracy.
• Resolve billing issues or discrepancies, providing clear and timely communication with customers.
• Oversee municipal invoicing, address inquiries from the county, and ensure billing aligns with contractual terms, rates and agreements.
• Adhere to MWSI policies, procedures, and protocols.
• Provide support to the management team with other projects and duties as assigned and the Northumberland operations.

Requirements:

• Possess a minimum of one (1) year of administrative experience related to the above responsibilities.
• Exhibit excellent communication (written, oral, and auditory) and customer service skills.
• Be proficient in using Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
• Be familiar with and/or have the technological aptitude to learn TRUX [responsible for managing Extended Producer Responsibility (EPR) blue bin sales], GeoTab, and Ceridian Dayforce.
• Demonstrate abilities in managing time/multiple priorities with strict deadlines.
• Show strong attention to detail with proven problem-solving skills and accuracy in your work.
• Be able to work in the office (on-site) 5 days a week, as this is not a remote position.
• Be willing to travel to train and provide administrative coverage at other locations when necessary.
• Take initiative and can self-manage when appropriate.
• Bring forth a positive attitude and work well in a team environment.

Posting closing date: This posting will remain active until it has been filled.

We realize that you may not feel you have every qualification listed and that working to secure a career can be stressful. If you feel that you meet most of the company’s needs and that your passion for your work adds value to a growing company, we would still love to hear from you.

Miller Waste Systems is committed to equity, diversity, and inclusivity in the workplace, we welcome applications from women, racially visible individuals, people with disabilities, Indigenous peoples, and LGBTQ2S+ persons.

Miller Waste Systems strives to be ‘only the best’. As a privately owned and operated Waste Company we have 50 years’ experience of providing quality service to all our customers. We have been successful in achieving this goal by providing a family and employee centric environment at all our locations. By providing an industry leading work environment and compensation, benefits, and pension programs, Miller Waste continues to grow our business.